Refund & Cancellation Policy
Last Updated: September 30, 2026
This policy explains how subscriptions, cancellations and refunds work for XTRO Social, a product developed by ANXZONE. It applies to paid plans purchased through our website or app.
This page is part of our customer terms. See also our Terms & Conditions and Privacy Policy.
Subscriptions and billing
XTRO Social is offered as a paid SaaS subscription developed by ANXZONE. Plans are billed on a recurring monthly or yearly basis according to the plan selected at checkout or signup (Lite, Team or Enterprise). Prices on the website are shown in USD unless otherwise stated. By starting a paid subscription, you authorize ANXZONE (or its payment processor) to charge the applicable recurring fees until you cancel.
How to cancel
You may cancel your XTRO Social subscription at any time. To cancel, use the Billing or Account settings inside the XTRO Social app, or email support@xtrosocial.com from your registered account email with the subject line "Cancel Subscription". Include your full name, registered email and workspace or account details. Cancellations are processed within two business days of a verified request.
When cancellation takes effect
After you cancel, you keep access to paid features until the end of the current paid billing period that was already charged. Your subscription will not renew for the next period. We do not charge a cancellation fee. Cancelling stops future renewals; it does not automatically delete your account. To delete your account and data, see our Data Deletion Instructions.
Refund policy
Unless required by applicable law or expressly stated otherwise in writing, subscription fees are non-refundable once a billing period has started, including unused time remaining in that period. This applies to monthly and yearly plans. If you cancel mid-cycle, you will not receive a prorated refund for the remaining days of the current period, but you will not be charged for the next renewal.
Exceptions and goodwill refunds
We may issue a full or partial refund at our discretion in limited cases, for example: duplicate charges, billing errors caused by us, or a verified charge made without authorization. Refund requests must be sent to support@xtrosocial.com within 14 days of the charge date and must include your receipt or payment reference. Approved refunds are returned to the original payment method and typically appear within 5-10 business days, depending on your bank or card issuer.
Failed payments and renewals
If a renewal payment fails, we may retry the charge and temporarily restrict access to paid features until payment succeeds. You remain responsible for keeping payment details up to date. We may change plan pricing with reasonable prior notice; changes apply to future billing periods, not the period already paid.
Contact for billing help
For cancellation, refund or billing questions, contact support@xtrosocial.com. ANXZONE operates XTRO Social from Ahmedabad, India. We aim to respond to billing requests within two business days.
Quick summary
- Cancel anytime. No cancellation fee
- Access continues until the end of the paid period
- No automatic prorated refunds after a period starts
- Billing errors and duplicate charges can be reviewed within 14 days
- Email support@xtrosocial.com for help